Shipping policy

SHIPPING & DELIVERY

We offer Free Standard Shipping on all orders, ensuring you only pay for the quality of our products, with no hidden delivery fees!

FREE STANDARD SHIPPING

Our shipping policy states that all orders are processed within 2 to 5 business days from the date of purchase. Orders are not processed or shipped on weekends or public holidays. Once an order has been processed and dispatched, the customer receives a confirmation email with tracking information.

For international orders, the estimated delivery time is 5 to 12 business days from the date of dispatch, not from the date of purchase. The policy also clearly states that delivery times are estimates and that actual delivery times may vary depending on the destination country, local customs procedures, and carrier availability.

The policy further explains that if an order has not arrived within the estimated delivery window, the customer should allow a few additional business days, as delays may occur due to customs processing or carrier disruptions. If an order is significantly delayed or appears to be lost, the customer is invited to contact our support team so that we can investigate the shipment.

In this case, the order was shipped and remained in transit with valid tracking. Although the customer contacted us regarding the delay, the package was not lost and was ultimately delivered successfully. The tracking and proof of delivery confirm that the shipment was delivered to the customer.