Refund policies
Order Modification, Cancellation & Refund Policy
Last updated: May 2025
At Massimo Barone, we are committed to ensuring a smooth and transparent experience from the moment you place your order to the moment it arrives at your door. Please read this policy carefully before making a purchase.
Order Modification & Cancellation
You may modify or cancel your order within 24 hours of purchase. Once this window has passed, your order will have entered the processing or fulfilment stage and no changes can be made until the order has been delivered.
For any modification or cancellation requests within the 24-hour window, or for any post-delivery enquiries, please contact our support team as soon as possible:
Please note: we cannot guarantee modifications or cancellations requested after the 24-hour window, even if the order has not yet been dispatched.
Return & Refund Policy
We offer a 14-day money-back guarantee from the date of delivery. If you are not fully satisfied with your purchase, please contact us promptly and we will do our best to resolve the issue.
Eligibility
To be eligible for a return and refund, the following conditions must be met:
•The return request must be submitted within 14 days of the delivery date.
•The product must be unused, undamaged, and returned in its original sealed packaging.
•Items that show signs of use, are damaged, or are not in their original condition are not eligible for a refund.
How to Request a Return or Refund
1.Submit a request via our Contact Form or email us at support@massimobarone.com, including your order number and reason for return.
2.Once your request is received and verified, our team will provide you with specific return instructions.
3.Please do not send items back without prior authorisation — unauthorised returns may not be processed.
During the return process, our team may request additional information to verify your identity and the condition of the returned item.
Return Shipping
|
Item
|
Responsibility
|
|
Return shipping costs
|
Customer
|
|
Customs duties / import charges on return
|
Customer
|
|
Tracking requirement
|
Strongly recommended
|
We strongly recommend using a trackable shipping service to prevent lost packages. Massimo Barone is not responsible for return packages lost in transit without tracking.
Deadline: Both the return request and the physical return package must be sent no later than 14 days after receiving the goods.
Return Address
Massimo Barone Returns: 2F, Building 7, Baicai Science Park Niushan Wuling Industrial Zone, Huijing Road Dongcheng Street, Dongguan City Guangdong Province, China Yunling Warehouse | Tel: +86 15992908542 Zip Code: 523000
Refund Processing
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Please note: original shipping costs are non-refundable.
Contact Us
For any questions regarding your order, return, or refund, please contact our customer support team:
We aim to respond to all enquiries within 1–2 business days.
Massimo Barone — Crafted for the man who moves with intention.