Refund policies
Order Modification & Cancellation
You may modify or cancel your order within 24 hours of purchase. Once this window has passed, no changes can be made until the order has been delivered.
For any requests within the 24-hour window or after delivery, please contact our support team at:
Return & Refund Policy
We offer a 14-day money-back guarantee from the date of delivery. If you are not satisfied with your purchase, please contact us promptly, and we will do our best to resolve the issue.
How to Request a Return or Refund
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Submit a request via our Contact Form or email us at support@massimobarone.com, including your order number.
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Once your request is received and verified, we will provide you with specific return instructions.
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The product must be unused, undamaged, and returned in its original sealed packaging.
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Items that are damaged or show signs of use are not eligible for a refund.
Return Shipping
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Costs: Return shipping fees are the responsibility of the customer.
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Duties: Any customs duties or import charges related to the return are also the responsibility of the customer.
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Tracking: We strongly recommend using a trackable shipping service to prevent lost packages.
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Deadline: Both the return request and the physical package must be sent no later than 14 days after receiving the goods.
Return Address:
Massimo Barone Returns
2F, Building 7, Baicai Science Park
Niushan Wuling Industrial Zone, Huijing Road
Dongcheng Street, Dongguan City, Guangdong Province
Yunling Warehouse | Tel: 15992908542
Zip Code: 523000
Please note: During the return process, our team may request additional information to verify your identity and the condition of the returned item.